Hôtel de Crillon at home

Enjoy an amazing experience from the Hôtel de Crillon at home, with a signature cocktail or our chef specialities.

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01 44 71 15 00
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Contact-us: 10 Place de la Concorde, 75008 Paris, France - Phone number: 01 44 71 15 00

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Conditions Générales de Vente - Bons Cadeaux & chèques cadeaux

  • PREAMBLE
  • ARTICLE 1: GENERAL PROVISIONS
  • ARTICLE 2: SERVICES OFFERED AND ONLINE CONTRACTS
  • ARTICLE 3: PRICE
  • ARTICLE 4: AVAILABILITY AND VALIDITY
  • ARTICLE 5: DELIVERY TERMS AND CONDITIONS
  • ARTICLE 6: PAYMENT
  • ARTICLE 7: COMPLAINTS
  • ARTICLE 8: GUARANTEES
  • ARTICLE 9: MODIFICATION AND NULLITY OF THE CONTRACT
  • ARTICLE 10: INTELLECTUAL PROPERTY RIGHT
  • ARTICLE 11: PROTECTION OF PERSONAL DATA
  • ARTICLE 12: FORCE MAJEURE
  • Article 13 : Droit applicable
In these General Terms and Conditions, the words below shall have the following meaning:
  • Establishment: natural or legal person offering goods and services for sale.
  • Client : a natural or legal person making a purchase from the establishment.
  • Beneficiary: refers to the natural or legal person receiving the service and enjoying the property sold by the establishment.
  • MyBeezBox: software solution allowing the establishment to market offers of gift vouchers, gift vouchers, etc. MyBeezBox does not act as a seller.
  • Gift voucher: commercial offer allowing the customer to offer a predefined service to the beneficiary of his choice.
  • Gift certificate: commercial offer allowing the customer to offer an amount to be spent by the beneficiary with the establishment.
  • Offer: refers to a commercial offer such as a gift certificate or gift certificate offered by the establishment.
  • Exchange voucher: refers to a purchase confirmation summarizing all the conditions of use of the offer by the beneficiary.
Ces conditions générales de vente tiennent lieu entre :
  • D’une part, la société Hôtel de Crillon, au capital social de 500000.00 €, dénommée ci-après Hôtel de Crillon dont le siège social se trouve au 10 Place de la Concorde - - - 75008 Paris - FR, dont le SIREN est Paris B 487 606 154 ; représentée légalement par xxx xxx, dûment habilité(e) aux fins présentes.
  • On the other hand, the customer.
The establishment Hôtel de Crillon uses MyBeezBox solution to offer online sales offers, available via the https://www.rosewoodhotels.com/fr/hotel-de-crillon site. In this case, MyBeezBox is the supplier of the IT solution, only the establishment carries out the sale.

These General Conditions of Sale governing the terms and conditions of sale of offers by the establishment Hôtel de Crillon, we advise you to consult them carefully before committing yourself.
These conditions apply to the online sale of offers by the establishment.
These General Terms and Conditions of Sale (GTC) are valid from 21 October 2020. They replace any other form of general terms and conditions of sale previously in force relating to the sale of commercial offers.
The institution reserves the right to modify the GTCs, although such modification is inapplicable to contracts concluded previously respecting the GTCs associated with said sales. Before entering into a contract, each customer must read and accept the general conditions of sale of the establishment.

The offers are available on the site of the selling establishment, in the form of services specific to the establishment, which may be supplemented by options subject to the agreement of the establishment.
The photos and videos describing the services of the various offers are not contractual.

Article 2.2
Offers are available for online purchase on the site https://www.rosewoodhotels.com/fr/hotel-de-crillon.
The consideration of this purchase by the institution requires full payment of the service.
During the online purchase, the customer is redirected to a secure platform managed by MyBeezBox and its banking partner HomelocPay, the latter being a partner of MangoPay Arkéa Crédit Mutuel. Upon payment, the establishment certifies that it will provide a link to the customer to access these GTC.
The prices posted on the establishment's website are inclusive of all taxes.
The price of the options will be added to the price of the service announcement, as well as that relating to postage, effective only in the event of sending the exchange voucher by post.
The establishment reserves the right to modify the prices, without retroactive application on the sales concluded prior to this modification.
Article 4.1
The establishment proposes offers within the limits of its availability and capacity.
The offer may be used for the services mentioned in the details of the service published online, any complaint concerning a service not provided for in the offer - including options - may not be accepted.

Article 4.2
The offers are valid for a period of time specified by the establishment at the time of purchase, the validity period begins from the date of purchase and not from the date of reservation on the site.
The purchase of the offer is made by the customer. However, the latter is not necessarily the beneficiary.
A reservation, subsequent to the purchase, must necessarily take place for the use of the offer.
The reservation must be made during the validity period of the offer. On the other hand, once this first condition is met, the date of the stay may be outside this same period of validity.
The beneficiary, provided with the unique code relating to the offer purchased, must book his service on the establishment's website. The establishment is in no way responsible for booking the services.
The establishment reserves the right to set the dates of availability of the services. These are available for consultation at the time of booking.
In the event that this period of validity is exceeded, the offer is not refundable and will be considered as acquired by the establishment.
The offer commits the establishment to a service when it validates the receipt of payment and the registration of the reservation.
The customer has the choice between several methods of receiving the purchase, the application of these methods of confirmation of purchase is left to the discretion of the establishment. Any confirmation is sent as soon as the payment is validated by the establishment.


On the one hand, in the case where the customer is the beneficiary of the offer:
  • Send the customer the confirmation of purchase of the offer by email. The voucher will be accessible via this email using a hypertext link. The customer will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary.
  • Sending a personalized exchange voucher to the customer by post, a delay of a few working days is to be expected before receipt. The shipping costs are fixed by the establishment and available when choosing the shipping option. A confirmation email is sent to the customer as soon as the payment is validated.
On the other hand, in the case where the customer is not the beneficiary of the offer:
    • Sending the customer the confirmation of purchase of the offer by email. The voucher will be accessible via this email using a hypertext link. The customer will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary.
    • Sending to the beneficiary of a notification of purchase of an offer in his favour. The voucher will be accessible via this email using a hypertext link. The beneficiary will then be able to download the exchange voucher in PDF format by clicking on the link. It will then be possible to print it if necessary. At the same time, the customer receives an email confirming the purchase.
    • Sending a personalized exchange voucher to the customer by post, a delay of a few working days is to be expected before receipt. The shipping costs are fixed by the establishment and can be consulted when choosing the shipping methods. A confirmation email is sent to the customer as soon as the payment is validated.
    In the event that the customer or beneficiary encounters difficulties regarding the receipt of the exchange voucher, we invite you to contact the establishment for any claim. To do so, consult article 7 of these same GTC.


    In the event that the customer makes an error preventing or delaying the receipt of the exchange voucher, the establishment cannot be held liable. Complaints will then be dealt with separately.
Offers are exclusively subject to sale by payment by Visa, Mastercard or Carte Bleue.
The bank details relating to the card used by the customer must be entered in the corresponding fields, namely the card number, the security code, the name of the cardholder and the expiry date of the card.
As provided in Article L.133-8 of the Monetary and Financial Code, payment by card is an irrevocable commitment, once given.
The institution reserves the right to accept deferred payments. Otherwise, payment is entirely due to conclude the purchase of the offer.
In the event of an error or refusal of payment, the transaction is considered as not completed, the purchase is then suspended.
Payment security is guaranteed by MangoPay, a subsidiary of Arkéa Crédit Mutuel.
MyBeezBox is not, at any time, in possession of the money, the latter being transferred via an escrow account opened specifically on behalf of the institution.
Article 7.1
In the case of a complaint concerning the purchase of an offer or the receipt of the exchange voucher, you can contact the establishment Hôtel de Crillon by :
  • Courrier, at the address 10 Place de la Concorde - - - 75008 Paris - FR,
  • Email, at the address hoteldecrillon@bonkdo.com
  • Téléphone, to 01 44 71 15 00
In the event of an error in the sending or content of the exchange voucher, or a deterioration of the exchange voucher when it is sent, you have a 14-day period from the day of receipt to inform the institution.In the event of loss or theft of your voucher, it is necessary to notify the establishment within 14 days as soon as the incident is detected.


Article 7.2
The transfer of responsibility for the offer between the establishment and the customer takes place as soon as the latter is delivered, according to article 1138 of the Civil Code.
As established in Article L. 211-4 of the Consumer Code, the seller undertakes to respect the various contractual guarantees then provided. The establishment certifies that it holds liability insurance appropriate to the activity carried out.
This provision applies to the beneficiary who must possess sufficient civil liability insurance in connection with the practice of a sporting activity, whether or not it is deemed to be "at risk".
Article 9.1
The modification of one of the clauses of the purchase contract may be modified with the written agreement of both parties.

Article 9.2
The fact that the establishment does not invoke one of the clauses of these general terms and conditions of sale does not stipulate that the latter renounces to inquire about this condition at a later date.
The invalidity of one of the provisions of the GTC does not entail the invalidity of these conditions.
The establishment publishes its offers on the https://www.rosewoodhotels.com/fr/hotel-de-crillon site, the content appearing on the latter (photos, videos, etc.) is the property of the establishment and may not be reproduced without prior authorisation.
If necessary, the establishment has the right to take legal action against the natural or legal person responsible for this damage.
INFORMATION WE COLLECT
When you use MyBeezBox
When you visit websites using the technology offered by the MyBeezBox solution or register for one of our services, we ask you to provide personal information about yourself.
We automatically collect information about the hardware and software on your computer. This information may include your IP address, browser type, domain names, Internet service provider, the files viewed on our site (HTML pages, graphics, etc.), operating system, clickstream data, address access times. This information is used by MyBeezBox to operate their services, to maintain service quality and to provide general statistics about the use of our services. For these purposes, we link this automatically collected data to personal information such as name, email address, address and telephone number.


When you make a transaction via MyBeezBox
When you make a transaction, we also collect your banking information such as your credit card number and CCV/CVV code so that MangoPay, our banking partner, can carry out the proper transaction of this transaction.


HOW WE USE THE COLLECTED INFORMATION
All customers signing a contract with MyBeezBox undertake to comply with the terms of the contract as well as those applicable by the GRPD on the use, collection, and processing of personal data. No information is sold to third parties. If you provide us with credit card information, we use it only to verify your financial qualifications and to collect payment from you. We use a third-party service provider called MangoPay to manage credit card processing. This service provider is not authorized to store, store or use the information you provide, except for the sole purpose of processing credit cards on our behalf. We use various security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled and secure environment, protected against unauthorized access, use or disclosure. All personal information is protected by using appropriate physical, technical and organizational measures.

PERSONAL DATA STORAGE TIME
The length of time we store the information we collect about you depends on the type of information, as described in more detail below. After this period, we will delete or anonymize your information or, if this is not possible, we will store your information securely and isolate it from further use until such time as deletion is possible.
We retain the personal information you provide to us when we have a legitimate business need to do so (for example, as long as necessary to contact you about the Service in your contract or our other services, or if necessary to comply with our legal obligations, resolve disputes and enforce our agreements). When we have no legitimate business need to process your personal information, we delete it securely or anonymize it or, if this is not possible, we store your personal information securely and isolate it from further processing until it is deleted. If a customer terminates the use of all services offered by MyBeezBox, we will provide the customer with access to all information stored for the customer by the subscription service at his request, including personal information provided, for export by the customer in accordance with our commitments set out above. After termination, we may, unless prohibited by law, delete all information of the customer in question.

HOW TO ACCESS AND CONTROL YOUR PERSONAL DATA
You are free to exercise your rights to privacy:
  • You may request access, correction, updating or deletion of your personal information.
  • You may object to the processing of your personal information, ask us to restrict the processing of your personal information or request an extraction of the data concerning you in our possession.
  • If we have collected and processed your personal information with your consent, you are free to withdraw it at any time. The withdrawal of your consent will not affect the legality of any processing we have carried out before your withdrawal, nor the processing of your personal information carried out on the basis of legal processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.


To exercise any of these rights, please contact us at contact @ mybeezbox.com or by mail at MY SELLING TOOLS, Service MyBeezBox, 43B rue Escudier, 92100 BOULOGNE-BILLANCOURT. We will respond to your request to change, correct or delete your information within a reasonable time and inform you of the measures we have taken.
The service will be suspended in the event of force majeure occurring, preventing the establishment from fulfilling its obligations under the contract; if the case of force majeure persists beyond 3 months, the suspension of the contract may be considered definitive.
If necessary, the establishment has a period of 14 days, from the time it becomes aware of it, to notify the customer.
The conditions of reimbursement will be subsequently and individually assessed according to the establishment.
These general terms and conditions of sale are governed by French law, as are the conditions for the execution, termination and evaluation of the contract and the settlement of disputes.

FAQ - Hôtel de Crillon

  • HOW LONG ARE THE GIFT VOUCHERS VALID FOR?
  • I'M THE LUCKY BENEFICIARY OF A GIFT CERTIFICATE. HOW TO USE IT?
  • WHAT ARE THE SHIPPING OPTIONS AVAILABLE?
  • IS THE PAYMENT SECURE AND RISK-FREE?
  • WHAT NOTIFICATION DOES THE RECIPIENT OF THE GIFT VOUCHER RECEIVE?
  • WHAT NOTIFICATION WILL I RECEIVE AFTER I HAVE PURCHASED MY GIFT CERTIFICATE?
  • HOW DOES THE PURCHASE OF A GIFT VOUCHER WORK?
  • WHAT ARE THE ADVANTAGES OF BUYING A GIFT VOUCHER ONLINE?
  • CAN I CUSTOMIZE THE GIFT VOUCHER?
  • WHAT ARE THE PAYMENT METHODS OFFERED?
  • CAN I RECEIVE THE GIFT VOUCHER IMMEDIATELY?
  • Can I buy several vouchers in a single order?
The gift vouchers are valid for 365 days. The expiry date will be indicated on the gift voucher given to the lucky beneficiary.
We can be reached using the email address and telephone number indicated on your gift voucher. Contact us with the code written on your gift voucher, we will be happy to inform you of our availability to make your reservation.
You can send your gift voucher in 2 different ways:
  • By email to the beneficiary - the recipient of the gift voucher will receive it instantly in his email box
  • To be printed at home - the buyer receives the gift voucher by email (in PDF format) and can be printed and hand-delivered to the beneficiary
Yes, the security of payments is guaranteed by MangoPay, a subsidiary of Arkéa Crédit Mutuel. No bank data will be stored. Your credit card number will never be communicated to a third party. Your payment information is encrypted and secure using SSL protocol.
If you have selected to send "by email to the beneficiary" when you purchase, he will receive an email containing his gift voucher (in PDF format). In all other cases, the beneficiary will not receive an email from us.
After validation of the payment, you will receive an email confirmation of purchase containing the gift voucher (in PDF format). This email may take a few minutes to arrive.
The purchase of your gift voucher will take place in 4 steps:
  1. Personalization of the gift voucher, choice of options and shipping method
  2. Filling in your contact details
  3. Filling in the details of the beneficiary as well as the personalised message
  4. Secured online payment
Best price guarantee - By purchasing directly from the service provider you do not pay any additional fees.
Time saving - Thanks to the emailing, the gift voucher will be sent instantly as soon as the payment is validated.
Ecological - Concerned about our environment, sending by email reduces paper printing.
Yes, by adding options and possibly customizing the number of nights or people, you can enrich the initial gift voucher and add additional activities. You can also add a personal message for your beneficiary.
To allow an instant validation of your purchase, payment is only made by Credit Card: Carte Bleue, Visa or Mastercard.
The gift voucher will be sent to you by email (in PDF format) instantly upon validation of payment. It may take a few minutes to receive the email.
No. If you wish to offer another gift voucher, click on "Return to shop" at the end of your order to make a new purchase.